Pre-Conference Course
Joseph Twanmoh, MD MBA FAAEM
President and Founder
Queue Management, LLC
Monkton, Maryland
Kraftin Schreyer, MD MBA FAAEM
Associate Professor of Emergency Medicine
Temple University Health System
Philadelphia, Pennsylvania
Benjamin White, MD FAAEM
Director, Center for Emergency Medicine Innovation
Massachusetts General Hospital/Harvard Medical School
Falmouth, Massachusetts
Bruce Lo, MD, MBA, FAAEM (he/him/his)
Professor and Chief
Emergency Medicine
Eastern Virginia Medical School, Sentara Norfolk General Hospital
Virginia Beach, Virginia
Jim Blakeman
Owner
Payer Litigation Strategies
Los Angeles, California
Course Schedule
Clinical Redesign Session
8:00am-8:30am Still Crowded After All These Years | Joseph Twanmoh, MD MBA FAAEM
8:30am–9:00am Systems Engineering and Process Improvement Overview (PSDA) | Ben White, MD
9:00am–9:30am Critical Resources /Theory of Constraints / Queuing Theory | Joseph Twanmoh, MD MBA FAAEM
9:30am–10:00am Lean – Ideals and Practice | Ben White, MD
10:00am–10:15am Break
10:15am–10:45am Intake Systems | Joseph Twanmoh, MD MBA FAAEM
10:45am–11:15am Case Study Exercise – Throughput | Joseph Twanmoh, MD MBA FAAEM
Change Management Session
11:15am–11:45am Changing Behavior | Joseph Twanmoh, MD MBA FAAEM
11:45am–12:15pm Change Management exercise | Joseph Twanmoh, MD MBA FAAEM
12:15pm–1:00pm Lunch
Patient Experience Session
1:00pm–1:30pm ED Patient Experience: Why It Matters | Kraftin E. Schreyer, MD MBA FAAEM and Ben White, MD
1:30pm–2:00pm High Yield Patient Experience Interventions | Kraftin E. Schreyer, MD MBA FAAEM and Ben White, MD
2:00pm–2:30pm Optimizing ED Patient Experience: Sharing Solutions | Kraftin E. Schreyer, MD MBA FAAEM and Ben White, MD
2:30pm–2:45pm Break
Revenue Cycle Session
2:45pm–4:15pm Revenue Drivers You Can Control / KPIs for Revenue Performance / Making a Difference for the Hospital’s Revenue | Jim Blakeman
4:15pm–4:45pm Q&A and Wrap-Up
4:45pm Adjourn